Mark Zaglas is a coach and business owner who, like many business owners, found himself doing too much. His business was growing, but the internal systems weren’t keeping up. Without proper documentation or processes in place, delegation felt impossible and growth hit a ceiling.
Mark turned to 2xYou to get the support he needed: not just in terms of hours, but with structure, systems, and a reliable second brain.
Challenge
Mark’s biggest roadblock was not having repeatable systems.
“As the owner and coach, we didn’t have time to sit down and write SOPs and to be honest, we didn’t know what made a good one either,” he explained.
This lack of systems created a bottleneck. Tasks stayed in his head. Notes were scribbled but never turned into processes. And instead of leading the business forward, Mark found himself stuck in the weeds.
He delayed hiring help for too long, believing that executive assistants were only for founders with large teams or more complex operations.
Solution
Mark partnered with 2xYou and brought on a Remote Executive Assistant (REA) to finally tackle the foundational gaps in his business.
The shift was immediate.
His REA stepped in as more than just an assistant she became a second pair of hands and a second brain, able to turn scattered thoughts into clean, usable SOPs.
Tasks that had previously been pushed aside like documenting workflows, setting appointments, and researching clients, were finally getting done. Consistently. Efficiently.
Implementation
To make the onboarding process smooth and successful, Mark and his assistant followed 2xYou’s 90-Day Onboarding Program, a guided framework designed to help business owners ramp up support without overwhelm.
Mark credits this program as a key reason for choosing 2xYou:
“It’s an excellent framework. Being guided through the 90 days was one of the biggest reasons I moved forward.”
The structure gave him clarity, built momentum quickly, and ensured he and his assistant were always aligned on priorities and expectations.
Results
The results went beyond documented SOPs and calendar management.
Mark experienced a complete mindset shift:
“I resisted for far too long, thinking an EA is for people with bigger businesses. Now I realize, that’s how you get a bigger business.”
By offloading repetitive tasks and building systems that last, Mark freed himself to focus on high-impact work: selling, coaching, and serving clients.
His REA now handles:
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SOP creation
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Calendar booking and meeting prep
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Client and prospect research
With that support in place, Mark isn’t just keeping up anymore, he’s building with confidence and clarity.
Want to have a Remote Executive Assistant in your business? Your journey starts here: 2xyou.com/scorecard.